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Evidence Guide: TLIE3023A - Use electronic communication systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE3023A - Use electronic communication systems

What evidence can you provide to prove your understanding of each of the following citeria?

Apply OH&S principles

  1. Information on OH&S requirements when using electronic communication equipment is accessed and interpreted
  2. Posture and ergonomic settings of chair and workstation are adjusted following OH&S guidelines
  3. OH&S and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment
Information on OH&S requirements when using electronic communication equipment is accessed and interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Posture and ergonomic settings of chair and workstation are adjusted following OH&S guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

OH&S and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify electronic communication equipment and systems

  1. Types of electronic communication equipment, component parts and accessories used in the work area are identified
  2. Applications for workplace activities of the different electronic communication systems and, where applicable, related software are interpreted
  3. Routine faults in operating systems, software applications and operator errors are identified and reported, where necessary
Types of electronic communication equipment, component parts and accessories used in the work area are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Applications for workplace activities of the different electronic communication systems and, where applicable, related software are interpreted

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Routine faults in operating systems, software applications and operator errors are identified and reported, where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communication equipment features

  1. Electronic communication system features and control functions are identified
  2. Electronic communication equipment is set up to optimise communication
  3. Where relevant, appropriate communication system is selected
Electronic communication system features and control functions are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Electronic communication equipment is set up to optimise communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where relevant, appropriate communication system is selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter data

  1. Where required, text and numeric data are entered into a communication system using appropriate technology
  2. Entered information is checked and corrected
Where required, text and numeric data are entered into a communication system using appropriate technology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Entered information is checked and corrected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use communications equipment

  1. System checks are carried out to confirm communication system is operational in accordance with organisational requirements
  2. Communication system is operated safely in accordance with organisational procedures and regulatory requirements
  3. Communication system’s security is maintained in accordance with organisational procedures
  4. Where relevant, communication system appropriate for the location and type of communication is selected
  5. Messages are transmitted clearly, unambiguously and precisely with due observation of ethics and protocols required of users in accordance with organisational procedures
  6. Messages are received, interpreted and recorded according to operating procedures and regulatory requirements
System checks are carried out to confirm communication system is operational in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication system is operated safely in accordance with organisational procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication system’s security is maintained in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where relevant, communication system appropriate for the location and type of communication is selected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are transmitted clearly, unambiguously and precisely with due observation of ethics and protocols required of users in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are received, interpreted and recorded according to operating procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation

  1. Appropriate records of communications are maintained in accordance with organisational procedures
Appropriate records of communications are maintained in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

OH&S risks and hazards when using communication systems

Procedures for the use of communication systems in the workplace

Problems that can occur when using communication systems and associated corrective actions

Protocols and procedures for communicating with others using relevant communication technology

Procedures and protocols for the use of communication systems during an emergency

Features of various communications systems

Basic communication techniques, including barriers to effective communication and how to overcome them (e.g. with linguistically diverse people)

Required skills:

Communicate effectively with others using available communications equipment

Complete documentation related to work activities when using communications equipment

Identify and use required communication technology

Use appropriate numeric functions when entering data into a computer system

Identify and report problems, faults and malfunctions that may occur when using communications equipment in accordance with workplace procedures

Apply precautions and required action to minimise, control or eliminate potential OH&S hazards during the use of communications equipment

Prioritise communication activities depending on differing operational contingencies, risk situations and environments

Range Statement

RANGE STATEMENT

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Communication systems may include:

fixed telephone systems

mobile telephone, both on person or hands-free

fax machines

radios

ACOMS

computer applications

Interpersonal communication may include:

active listening

two-way conversation

questioning to obtain information and clarify information and understanding

routine oral reporting

Communication difficulties may include:

misunderstanding

limited ability of others to communicate in English

noisy environments or communication channels

illegible writing or print

use of non-standard vocabulary

assumption that message has been received and/or correctly understood

not following correct communication protocols and procedures

Communication may be with:

train drivers and crews

other workplace personnel and rail safety workers

passengers

customers

security personnel

police and other emergency services personnel

other professional or technical staff

local government authorities

Organisational procedures may be known as:

company procedures

enterprise procedures

workplace procedures

established procedures

standard operating procedures

Information and documentation may include:

workplace communication procedures, protocols, checklists and instructions

manufacturer specifications for communications equipment

communication records, including voice logs

client instructions

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice

Rail Safety Act

dangerous goods and freight regulations and codes

relevant federal, state and territory OH&S legislation

environmental protection regulations